ไทย
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Contact Us
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”0″ padding_mobile=”off” column_padding_mobile=”on” _builder_version=”4.7.7″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” min_height=”1172.5px” custom_margin=”0px||0px|” custom_margin_tablet=”” custom_margin_phone=”5px||0px|” custom_margin_last_edited=”on|desktop” custom_padding=”|0px|0px|0px||” custom_padding_tablet=”|70px||70px” custom_padding_phone=”|0px||0px” locked=”off”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http://storiesofsilver.bwildisan.com/wp-content/uploads/2021/01/showroom_square-scaled.jpg” title_text=”showroom_square” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Image” _builder_version=”4.7.7″ custom_margin=”|-141px|-108px|||” custom_padding=”||105px|||” animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”left” sticky=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] [/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.7.7″ _module_preset=”default” min_height=”507.5px” custom_padding=”||0px|14px||” custom_margin=”3px|||158px||”]
Most of our products can be customized. Let us know if you have a specific idea in your mind and we will do our best to meet your request. For more information on wholesale conditions, do not hesitate to contact us.
Bangkok Showroom / Office:
71/9 Ekamai 12 Alley (Soi Pridibhanomyong 37),
Sukhumvit 63, Klongton-Nuea, Wattana, Bangkok 10110
Thailand
contact@storiesofsilversilk.com
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Slovenia showroom/Office :
Podraga 18 – 5272 Podnanos, Slovenia
tel. +386-51-349-649
WHOLESALE INQUIRIES
Titapa Tanskul / Lucija Perko
Heads of Design & Operation
Email us for catalog: contact@storiesofsilversilk.com
+66898938491
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Stores carrying our products
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Central Embassy, Sacict 4th Floor
1031 Phloen Chit Rd, Pathum Wan, Bangkok 10330, Thailand
Monday-Sunday 10.00-22.00 hrs
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[/et_pb_image][et_pb_text _builder_version=”3.27.4″ text_letter_spacing=”1px” text_line_height=”1.8em” header_font=”Droid Serif||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px|”]
Siam Discovery, Icon Craft, 4th floor
989 Rama 1 Rd, Bangkok 10330 Thailand
Monday-Sunday 10.00-22.00 hrs
[/et_pb_text][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http://storiesofsilver.bwildisan.com/wp-content/uploads/2019/03/Iconsiam.jpg” title_text=”Iconsiam” show_bottom_space=”off” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.7.7″ max_width=”72%” animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%”][/et_pb_image][et_pb_text _builder_version=”3.27.4″ text_letter_spacing=”1px” text_line_height=”1.8em” header_font=”Droid Serif||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px|”]
Icon Siam, The Smith 5th floor
299 Charoen Nakhon Soi 5, Khlong Ton Sai, Bangkok 10600 Thailand
Monday-Sunday 10.00-22.00 hrs
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Goods at Yenakat
Supreme Ville, 38/56 Soi Yenakart, Thung Mahamek, Bangkok 10110
Tuesday-Saturday 11.00-20.00
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[/et_pb_image][et_pb_text _builder_version=”3.27.4″ text_letter_spacing=”1px” text_line_height=”1.8em” header_font=”Droid Serif||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px|”]
Four Seasons Resort
219 Moo 5, Angthong, Koh Samui, Surat Thani 84140 Thailand
Monday-Sunday 10.00-22.00 hrs
[/et_pb_text][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http://storiesofsilver.bwildisan.com/wp-content/uploads/2021/01/download-1.png” title_text=”download (1)” show_bottom_space=”off” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.7.7″ max_width=”72%” custom_margin=”||53px||false|false” animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%”][/et_pb_image][et_pb_text _builder_version=”3.27.4″ text_letter_spacing=”1px” text_line_height=”1.8em” header_font=”Droid Serif||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px|”]
Sop Moei Arts
Soi Sukhumvit 49, Klong Toei Nuea, Wattana, Bangkok 10600 Thailand
Tuesday-Saturday 9.30-17.00 hrs
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Also Available Online :
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.25″ custom_padding=”0|0px|27.7px|0px|false|false”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_button button_url=”http://storiesofsilversilk.etsy.com/” button_text=”ETSY” _builder_version=”3.19.12″ custom_button=”on” button_bg_color=”#de5d32″ button_border_width=”0px” button_font=”||||||||” background_layout=”dark” custom_css_main_element=”display:inline-block;”][/et_pb_button][et_pb_button button_url=”https://www.discovered.us/artisan/455/stories-of-silver-and-silk” button_text=”DISCOVERED” _builder_version=”3.19.12″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#000000″ button_border_width=”0px” button_font=”||||||||” background_layout=”dark” custom_css_main_element=”display:inline-block;”][/et_pb_button][et_pb_button button_url=”https://en.pinkoi.com/store/storiesofsilver” button_text=”PINKOI” _builder_version=”3.19.12″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#f5548c” button_border_width=”0px” button_font=”||||||||” background_layout=”dark” custom_css_main_element=”display:inline-block;”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” disabled_on=”on|on|on” admin_label=”Section” module_id=”faq” _builder_version=”3.22″ background_color=”#f6f6f6″ custom_padding=”64px||64px|” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” disabled=”on”][et_pb_row use_custom_gutter=”on” gutter_width=”0″ padding_mobile=”off” column_padding_mobile=”on” admin_label=”Row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”0px||0px|” custom_margin_tablet=”” custom_margin_phone=”5px||0px|” custom_margin_last_edited=”on|desktop” custom_padding=”|0px|10px|0px” custom_padding_tablet=”|70px||70px” custom_padding_phone=”|0px||0px”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”3.27.4″ text_text_color=”#505050″ text_font_size=”24″ text_letter_spacing=”1px” text_line_height=”1.8em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px|” use_border_color=”off” border_color=”#ffffff” border_style=”solid” inline_fonts=”Amatic SC,Arimo,Changa One,Cuprum,Kreon,Josefin Slab,Montserrat,Pacifico,Play,Boogaloo,Calligraffitti,Crafty Girls,Dancing Script,Dosis,Fredoka One,The Girl Next Door,Gloria Hallelujah,Lobster,Lobster Two,Luckiest Guy,Merriweather,Metamorphous,Nova Square,Nunito,Oswald,Patrick Hand,Permanent Marker,PT Sans,Poiret One,PT Sans Narrow,Roboto,Righteous,Rock Salt,Rokkitt,Sanchez,Special Elite,Tangerine,Squada One,Unkempt,Walter Turncoat,Yanone Kaffeesatz,Vollkorn,Bree Serif,Black Ops One,Leckerli One,Lato Light,Lato,Indie Flower,Happy Monkey,Francois One,Droid Serif,Droid Sans”]FAQ
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”0″ padding_mobile=”off” column_padding_mobile=”on” admin_label=”Row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”10px||10px|” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”|0px||0px” custom_padding_tablet=”|70px||70px” custom_padding_phone=”|0px||0px”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_accordion disabled_on=”on|on|on” admin_label=”Accordion” _builder_version=”3.0.87″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” disabled=”on”][et_pb_accordion_item title=”How do I place a wholesale order?” open=”on” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Stories of Silver&Silk was created by Lucija and Titapa, who share a vision to work in the design field with a specific dedication to help pre- serve local knowledge and traditions. Each design piece tells a story (hence the name) of who created it or how it was born, thus connect- ing the artist and the product with the customer.[/et_pb_accordion_item][et_pb_accordion_item title=”How do I place a wholesale order?” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Stories of Silver&Silk was created by Lucija and Titapa, who share a vision to work in the design field with a specific dedication to help pre- serve local knowledge and traditions. Each design piece tells a story (hence the name) of who created it or how it was born, thus connect- ing the artist and the product with the customer.[/et_pb_accordion_item][et_pb_accordion_item title=”How do I place a wholesale order?” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Stories of Silver&Silk was created by Lucija and Titapa, who share a vision to work in the design field with a specific dedication to help pre- serve local knowledge and traditions. Each design piece tells a story (hence the name) of who created it or how it was born, thus connect- ing the artist and the product with the customer.[/et_pb_accordion_item][et_pb_accordion_item title=”How do I place a wholesale order?” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Stories of Silver&Silk was created by Lucija and Titapa, who share a vision to work in the design field with a specific dedication to help pre- serve local knowledge and traditions. Each design piece tells a story (hence the name) of who created it or how it was born, thus connect- ing the artist and the product with the customer.[/et_pb_accordion_item][et_pb_accordion_item title=”How do I place a wholesale order?” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Stories of Silver&Silk was created by Lucija and Titapa, who share a vision to work in the design field with a specific dedication to help pre- serve local knowledge and traditions. Each design piece tells a story (hence the name) of who created it or how it was born, thus connect- ing the artist and the product with the customer.[/et_pb_accordion_item][et_pb_accordion_item title=”How do I place a wholesale order?” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Stories of Silver&Silk was created by Lucija and Titapa, who share a vision to work in the design field with a specific dedication to help pre- serve local knowledge and traditions. Each design piece tells a story (hence the name) of who created it or how it was born, thus connect- ing the artist and the product with the customer.[/et_pb_accordion_item][/et_pb_accordion][et_pb_tabs admin_label=”Tabs” _builder_version=”3.0.87″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid”][et_pb_tab title=”How do I place a wholesale order?” _builder_version=”3.0.47″ body_font=”||||” body_line_height=”2em” tab_font=”||||” tab_line_height=”2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” body_line_height_tablet=”2em” body_line_height_phone=”2em” tab_line_height_tablet=”2em” tab_line_height_phone=”2em”][/et_pb_tab][et_pb_tab title=”Can I pay with other method?” _builder_version=”3.0.47″ body_font=”||||” body_line_height=”2em” tab_font=”||||” tab_line_height=”2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” body_line_height_tablet=”2em” body_line_height_phone=”2em” tab_line_height_tablet=”2em” tab_line_height_phone=”2em”]Answer
Please contact us and we will forward you the information on wholesale conditions as well as the wholesale items line sheet.
[/et_pb_tab][et_pb_tab title=”When can I expect my order to arrive?” _builder_version=”3.0.47″ body_font=”||||” body_line_height=”2em” tab_font=”||||” tab_line_height=”2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” body_line_height_tablet=”2em” body_line_height_phone=”2em” tab_line_height_tablet=”2em” tab_line_height_phone=”2em” custom_css_after=”margin-top: -70px;”]Answer
In case you do not have a PayPal account it is possible to make a payment through money transfer to our bank account – please contact us for our Bank account information.
[/et_pb_tab][et_pb_tab title=”How to take care of my silver jewelry?” _builder_version=”3.0.47″ body_font=”||||” body_line_height=”2em” tab_font=”||||” tab_line_height=”2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” body_line_height_tablet=”2em” body_line_height_phone=”2em” tab_line_height_tablet=”2em” tab_line_height_phone=”2em”]Answer
We will ship your product within 3 working days after payment is cleared, unless the product has to be custom-made, in which case we will ship the item in around 2-3 weeks time, or as communicated, in accordance with production time. (Wholesale quantities might take longer, please contact us for more information).
For estimated delivery times, please see below. From our experience most items arrive between 2-4 weeks from the day we ship them.
[/et_pb_tab][/et_pb_tabs][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” disabled_on=”on|on|on” admin_label=”Section” module_id=”shop-policy” _builder_version=”3.22″ custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” disabled=”on”][et_pb_row use_custom_gutter=”on” gutter_width=”0″ padding_mobile=”off” column_padding_mobile=”on” admin_label=”Row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”10px||10px|” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”|0px||0px” custom_padding_tablet=”|70px||70px” custom_padding_phone=”|0px||0px”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Payment Policy” image=”http://storiesofsilver.bwildisan.com/wp-content/uploads/2016/09/9550355.png” icon_placement=”left” admin_label=”Blurb” _builder_version=”3.0.87″ header_font_size=”30″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_css_blurb_image=”width:84px;” custom_css_blurb_title=”font-family: ‘sofia’; font-weight: 500;” custom_css_blurb_content=”max-width:700px;” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]We accept Paypal, all major credit cards through Paypal and payment through money transfer to our bank account (Please contact us for our Paypal and Bank account information).Answer
Silver tends to oxidize overtime. Store your jewelry in a zip-lock bag, in a cool, dry area away from sunlight.
Silver should not touch other pieces that could scratch or otherwise damage the silver surface. It can be cleaned with soap or toothpaste and a soft cloth.
Make sure not to put silver on chemically treated surfaces, including wooden counter tops as the chemicals will speed up the process of tarnishing on silver.
By confirming the order the buyer confirms that he is familiar with our business, delivery and payment terms and accepts them.
We will notify you when your item is ready for shipping.
[/et_pb_blurb][et_pb_blurb title=”Shipping Policy” image=”http://storiesofsilver.bwildisan.com/wp-content/uploads/2016/09/3401133.png” icon_placement=”left” admin_label=”Blurb” _builder_version=”3.0.87″ header_font_size=”30″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”35px|||” custom_css_blurb_image=”width:84px;” custom_css_blurb_title=”font-family: ‘sofia’; font-weight: 500;” custom_css_blurb_content=”max-width:700px;” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]We ship by registered AIR MAIL via Thailand Post with a tracking number. Unfortunately not all postal service in every country has online tracking service, in this case the package is trackable until it leaves Thailand and when it is delivered. Please check this list to find out if there is connection tracking service in your country:
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Estimated delivery time
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Estimated delivery time from the day the product is ready to be shipped:
USA and Canada : 2-4 weeks
Australia : 1-3 weeks
Europe and the UK : 14-28 days
All other locations : 1-5 weeks
From our experience, in most cases it takes around 10-20 days.
For international shipping, On-time delivery is not guaranteed due to random Custom checks. We are sorry that we cannot be held responsible should your package be delayed or lost for any reason while in transit. Contact us for faster/safer shipping options. We cannot be responsible for any damages that happen during transit. At the request, all shipments can be insured.
Delay during Christmas and New Year period is highly likely, please take that into consideration if you are buying for Christmas gifts.
[/et_pb_blurb][et_pb_blurb title=”Refunds and Exchanges” image=”http://storiesofsilver.bwildisan.com/wp-content/uploads/2016/09/2267304-1.png” icon_placement=”left” admin_label=”Blurb” _builder_version=”3.0.87″ header_font_size=”30″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”35px|||” custom_css_blurb_image=”width:84px;” custom_css_blurb_title=”font-family: ‘sofia’; font-weight: 500;” custom_css_blurb_content=”max-width:700px;” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]We care about our customers. If you are not completely satisfied with your product or the service we provide, please contact us and we will do our best to ensure you have a positive experience.
If you do not like the item, please contact us within three days of receiving it. Returned items must be sent to us by registered mail with a tracking number, in their original condition and with original packaging. We will refund the purchase price of the item (*minus the original shipping fee) once we have received the item back. The customer is responsible for return shipping charges. Any border charges incurs by an item being returned will be subtracted from the refunded amount.
**SIZING (for rings): If you are not sure about the size of your ring, we strongly recommend not using the measure of string, paper strips and so on, as these methods are very inaccurate. The best method is to visit a jeweler shop and ask the specialist to measure your fingers. You can also send us sample ring that fit you well and it will serve as a template. If we make an error and send you the wrong size, we’ll promptly create a new ring in the correct size and cover any postage both ways.
***Please note: customized/personalized orders and sale items are not returnable unless an error has been made by Stories.
We will not be responsible for goods damaged or lost during transit. If your item has not arrived 30 days after the date of shipping, please let us know and we will do our best to resolve the issue.
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